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Free local delivery in Stittsville, Kanata and Ottawa West.

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FAQ

Shipping

We currently ship across Canada, using Canada Post.

We offer $5 flat rate shipping  via Canada Post on all orders and FREE shipping on orders over $50.

We also offer free local delivery in Stittsville, Kanata and parts of Ottawa, Ontario.

In-stock items will ship within two business days.

Returns & Exchanges

First off, please accept our apologies. We do our best to package your items carefully, but sometimes accidents happen. If you find your order has been damaged upon delivery, it can be exchanged or returned for store credit within 14 days of delivery. Please contact us and we will provide you a prepaid shipping label at no charge.

We encourage you to measure before ordering and offer as many product details and dimensions to help you, but even we get it wrong sometimes. If you have changed your mind, or find the item doesn’t fit where you wanted it to, your unused, unopened items in their original packaging can be exchanged or returned within 30 days of receipt. Please contact us and we will arrange for a shipping label to be created.

We try our best to keep our website inventory up-to-date, but sometimes glitches happen. If an item in your order happens to be out of stock, we’ll get in touch with you ASAP. We will then either figure out a plan on how to get your items to you as quickly as we can, or issue a refund.

Inventory

We reorder from our suppliers frequently. Please don’t hesitate to send us an email at info@theorganized.ca and let us know what you are looking for. 

Send us an email about the item you are interested in at info@theorganized.ca and we can let you know when we expect to have the product in stock.

Brands

We care about quality. The Organized Shop prides itself on supporting Canadian, female, and diversely owned brands as much as possible. Look for products tagged with “designed in Canada” or check out our collection of female-owned brands.

Yes! The Organized Shop will have lots of new and existing products added each week. Be sure to subscribe so you don't miss anything.

Packaging

We try to minimize packaging, your items will be shipped together in one package. There is an exception to this with oversized items that may need to be shipped separately from smaller items.

The Organized Shop is actively working to leave the earth a better place than we found it. This means we try to minimize packaging and reduce the use of single-use plastic wherever possible. If you found plastic in your delivery, it was likely reused from our supplier shipments.

If you are local to Stittsville and you’re using free delivery, your order will probably be delivered to your doorstep in a white paper bag instead of a box.

Getting Organized

We offer online organizing coaching and in-home, done for you organizing services. Learn more about our professional home organizing service options here.

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